Insurance
Insurance and damage: how does it work?
A move always carries some risk. Here is how your belongings are covered with ALS × Vankelegom, and what to do if something is damaged.
Basic cover
Every move is covered under the basic terms set out in the quote and in our terms and conditions. This cover applies to the items our crews pack, handle and transport.
Optional all-risks insurance
For extra peace of mind, we offer all-risks insurance. It is calculated on the value you declare, per €1,000 band, with a specific rate for collectible items and a separate rate for international moves. The amount is clearly shown in the quote.
- It is particularly recommended for antique furniture, works of art and valuable items.
- Make a list of your valuable items with their estimated value.
- Jewellery, cash and important documents stay with you: they do not travel in the truck.
In case of damage
- Report the damage to the crew on the day, if possible before they leave.
- Take photos of the item and its packaging.
- Confirm in writing to info@als-vankelegom.be, with the photos and your quote reference.
- A manager reviews the case and gets back to you.
During the visit, our advisor helps you choose the right cover for your furniture.